Frequently Asked Questions

  1. Payment of Fees
  • Can I pay my fees before the start of the semester?

Answer: Yes, students may pay their fees before the start of the semester.

  • Can I pay my fees in instalment?

Answer: Yes, students may pay their fees in instalment, however, you are required to keep all the receipts and produce them when necessary. In addition, payments by instalment should sum up to at least 60% at the time of registration in the first semester and 100% by the second semester.

  • I will not be able to finish paying my fees by the deadline for registration. Is it possible for me to be registered and pay later?

Answer: No. Students are to pay the required fees before being allowed to register.

  • I am unable to pay my fees because my details are unavailable at the bank. What should I do?

Answer: You should contact Students’ Accounts Office. Click for contact details.

  • I have paid my fees in full but cannot register my semester courses.

Answer: You should contact the Students’ Accounts Office or the Academic Affairs Office, College of Education (COE). Click for contact details.  

  1. Registration
  • What should I do when I get this error message while registering: The institution has not yet permitted the use of this option to you, please contact us with any queries?

Answer: Contact Students’ Accounts Office for assistance. Click for contact details.

  • What should I do when I get this error message while registering: No possible subjects could be loaded from the academic structure?

Answer: Contact the Academic Affairs Office, College of Education (COE) for assistance. Click for contact details.  

  • What should I do when I get this error message while registering: Multiple registrations not allowed for the qualification?

Answer: Contact the Academic Affairs Office, College of Education (COE). Click for contact details.

  • What should I do if I am not able to meet the deadline for online registration?

Answer: A student who is unable to register within the deadline should write a letter requesting deferment to the Academic Affairs Officer through the Centre Head.

  • Can a student who fails to register for a semester continue the next semester?

Answer: No, a student who fails to register during the registration period specified shall forfeit his/her right to register for the next semester. Students who are unable to register within the deadline should write a letter requesting deferment to the Academic Affairs Officer through the Centre Head.

  • How do I register to write a course I have not taken?

Answer: Write a letter indicating the course code, add a copy of your proof of registration and send it to the Academic Affairs Office through your Centre Head.

  1. Add and Drop of Courses
  • How do I add a course after registration?

Answer: Follow the steps for adding courses below:

  1. Login in” to enter the registration system.
  2. Click on “Registration” under the Student iEnabler (on the left side of the screen).
  3. Click on “Add Subject to a Registration
  4. Click on “Qualification” to see the list of courses. To register for additional courses from the list, click on the small box close to the course code and title to select the courses you are required to register for this semester.
  5. Click on “Save and Continue” to view the courses you have selected. You can click on “Restart Process” if you need to make some corrections.
  6. Then click on “Continue”.
  7. Click on “Accept Registration” to complete registration.
  8. Click on “Printer Friendly Format” and print proof of registration.
  9. Click on LOG-OUT to EXIT.
  • How do I delete or cancel a course?

Answer: Follow the steps below:

  1. Login in” to enter the registration system.
  2. Click on “Registration” under the Student iEnabler (on the left side of the screen).
  3. Click on “Subject Cancellation” to see the list of courses registered. To cancel courses from the list, click on the small box close to the course code and title and select the    reason for cancelling from the drop-down list next to the course.
  4. Click on “Save Subject Cancellation”.
  5. Click on “Student Enquiry” under the Student iEnabler to view the updated proof of registration.
  6. Click on “Printer Friendly Format” and print proof of registration
  7. Click on LOG-OUT to EXIT.
  • If I mistakenly delete/cancel a course, how do I restore it?

Answer: Write a letter indicating the course code, add a copy of your proof of registration and send it to the Academic Affairs Office through your Centre Head.

  1. Re-sit Registration
  • Can I re-sit a course I obtained a pass grade in?

Answer: No, students are required to re-sit failed courses only (Grades E and F)

  • What are pass grades?

Answer: Grades A to D constitute pass grades.

  • How do I register to write a course I have not taken?

Answer: Write a letter indicating the course code, add a copy of your proof of registration and send it to the Academic Affairs Office through your Centre Head.

  • If I successfully pay for a re-sit paper but the course does not reflect on the proof of re-sit, what should I do?

      Answer: Send an email or call the Academic Affairs Office indicating the student number, course codes, the amount paid and the transaction ID.        

  • If I successfully pay for a re-sit paper and the course reflects on the proof of re-sit but not on the MIS web (academic records), what should I do?

      Answer: Send an email or call the Academic Affairs Office indicating the student number, course codes, the amount paid and the transaction ID.

  • What should I do if I register to re-sit a course and I am not able to write the examination?

Answer: You may request to defer the course by writing to the Academic Affairs Officer through the Centre Head, stating reasons why you were unable to write the paper.

  • I registered to re-sit a course, but I was unable to write. Can I go ahead to write the paper the next available time?

Answer: If you register for a re-sit but are unable to write and fail to request deferment, you would be required to pay the appropriate fee again before you are able to register to write the paper the next available time.

  1. Deferment
  • What should I do to defer my programme?

Answer: You may request to defer by writing to the Academic Affairs Officer through the Centre Head, stating reasons why you want to defer the programme.

  • Can I defer my course for two academic years?

Answer: A student may interrupt his/her study programme for two continuous semesters only. However, with the express permission of the Vice-Chancellor, a student may be permitted to interrupt his/her studies by two additional semesters.

  • I left the programme without deferring. How do I continue with my studies?

Answer: You are deemed to have abandoned the programme, so you may re-apply for  admission.

  • How do I resume academic work after deferment?

Answer: Students in Accra are to present the deferment approval letter to the Academic Affairs Directorate to receive a resumption letter. Students who are not in Accra should send a copy of their deferment approval letter through their respective Centre Heads to the College Academic Affairs Office to arrange to send them the resumption letters.

Students are also required to register online.

  1. Examinations
  • What do I do when my courses are clashing on the exam timetable?

Answer: Fill the timetable complaint form and submit it at the Learning Centre.

  • I will not be in my Learning Centre during the period for examinations. Can I write in any Learning Centre near me?

Answer: Yes, but you are required to write a letter requesting permission through your current Learning Centre at least two weeks before the start of examinations.

  • What should I do If I register for a course and I am not able to write the examination?

Answer: You may defer the course by writing to the Academic Affairs Officer through the Centre Head, stating reasons why you were unable to write.

  1. Grade Issues
  • What should I do when other colleagues have received their results, but I haven’t received mine?

Answer: Write a letter with a copy of your academic records to the Academic Affairs Office through your Centre Head.

  • If I am not satisfied with my result, where should I lodge a complaint?

Answer: Apply to Director, Academic Affairs Directorate, not later than 21 days after release of results for a review/remarking. A student will be required to pay a review fee.

  • What is the procedure for remarking?

Answer: Apply to Director, Academic Affairs Directorate not later than 21 days after release of results. A student will be required to pay a review fee.

  1. Graduation Issues
  • How do I know if I have satisfied all the requirements for graduation?

Answer: The requirements for graduation are indicated in the Regulations for Junior Members, a soft copy of which is available on the University website. You may also contact the Student Support Services Office at the Department of Distance Education.

  • I cannot find my name on the graduation list, but I meet all the requirements. What should I do?

Answer: You may present a current copy of your academic records to the Academic Affairs Office for processing for the subsequent graduation period.

  • I have written all my re-sit courses. How can I be added to the graduation list?

Answer: Present a current copy of your academic records to the Academic Affairs Office for processing for the subsequent graduation period.

  • Is there a different certificate issued for distance education students?

Answer: No, all students in the University are issued with the same type of certificate.

  • I graduated last year but did not attend the congregation. How do I get my certificate?

Answer: Pay the appropriate fee at the main University Cash Office (in the Registry) and proceed to the Academic Affairs Directorate with your student ID card to pick up your certificate.

  • Can I ask someone to pick up my certificate on my behalf?

     Answer: No, students are required to pick up their certificates in person.

  • How can I get my transcript and certified copies of my certificate?

Answer: Transcripts and certified copies of certificates are issued at the Academic Affairs Directorate upon payment of the appropriate fees.

  1. Change of name

As an institutional policy, the University does not accept requests to change, or amend names or other records of students.

  1. Other Issues
  • How do I know if my registration/grade issue is resolved?

Answer: A student should check their academic records on the MIS web online to confirm if the complaint has been resolved. You may send email to the Academic Affairs Office.

  • How do I change my Learning Centre?

Answer: Write a letter to the Academic Office (COE) through your current Learning Centre stating reasons for the change and attach relevant documents.

  •     What should I do if I have not received my student ID card?

Answer: Report to the Academic Affairs Office through your Centre Head.

  • I have lost my ID card. How do I request for a new one?

Answer: Students in Accra may pay the required fee at the main University Cash Office and submit a copy of the original receipt to the Academic Office (COE). Students at the other regions may contact the Academic Affairs Office through their Centre Heads for assistance.

  1. Admissions
  • I want to apply for the Distance Education programme but I don’t know if I qualify.

Answer: Visit the University’s website www.ug.edu.gh for details on the requirements for admission or contact the Academic Affairs Office on: 0362194377, 0503899803.

  • How do I register for the Mature Access Course?

Answer: Visit the University’s website www.ug.edu.gh for details on the requirements for admission or contact the Academic Affairs Office on: 0362194377, 0503899803 or any of the University of Ghana Regional Learning Centres across the Country.

  • I have passed the Mature Entrance Examinations. Am I automatically admitted?

Answer: No, applicants who pass the Entrance Examination must purchase an e-voucher from designated banks to access the UG online application form and apply.

  • What should I do if I do not find my name on the Mature Entrance pass list?

Answer: Only applicants who are on the pass list may apply to be admitted. You may re-register for the Access Course.

  • Can I apply for any programme after passing the Mature Entrance Examinations?

Answer: No. You can only apply for courses under the Bachelor of Arts programme.

  • How do I know if I have been admitted?

Answer: The list of admitted applicants is published on the University website. You may access it with your serial and pin numbers.

  • I have been admitted into the University of Ghana but cannot join this academic year. What should I do?

Answer: Write a letter requesting to defer your admission through the Learning Centre to the Academic Office (COE) stating the reasons why and attach copies of receipts for fee payment.

  • I was admitted but failed to enroll and did not write to defer. Can I enroll with the same admission letter this year?

Answer: No, you are deemed to have rejected the offer of admission. You may reapply for admission.

  • If I fail to participate in matriculation and fail to sign the matriculation oath, will I be allowed to graduate?

Answer: A student who fails to sign the matriculation register may be prevented from graduating from the University.

  • Is it possible to change my programme after admission?

Answer: Yes, it is possible to change your programme after admission if you meet the requirements for the programme. The request must be made before matriculation.