The College of Education in collaboration with the Office of Institutional Advancement, University of Ghana organized a one-day customer service training for Administrators and Administrative Assistants in the College.
A Group picture of facilitators and participants
Speaking on the theme: “Excellence in Service Delivery” Prof. Ernest Yaw Tweneboah-Koduah of the Department of Marketing, University of Ghana Business School, stated that customers are the life blood of every organisation. As such, staff should always endeavour to deliver excellent services to the University’s internal and external stakeholders.
Prof. Ernest Yaw Tweneboah-Koduah addressing the participants
He highlighted on the role of Management and employees in delivering the promise of the University to meet customers expectation. “Customers will always judge you based on your own communication”, he said. Prof. Tweneboah-Koduah also drew participants’ attention to actions they could take to deliver the promise of the University to customers while upholding the institution’s core values of respect, commitment, loyalty, and integrity.
During the breakout session, the Assistant Registrar of the Office of Institutional Advancement, Ms. Adwoa Abrokwa engaged participants in quizzes and stimulating exercises that enabled them to reflect and suggest innovative measures that would be adopted and practiced within their working environment. Participants asked questions and gave a presentation on how these innovations would be executed in their workplaces.
Breakout Session: Various groups engaged in discussions
Earlier in his welcome address, the College Secretary of the College of Education, Mr. Joseph Oduro Nkansah stated that the purpose of the training was for participants to learn how to relate with customers effectively and to adopt new ways of responding to the enquiries of students. He urged them to incorporate the skills they will gain at the training in their interactions with staff and students.
In brief remarks, the Director of the Office of Institutional Advancement, Prof. Kwasi Darteh-Baah stated that the training was targeted at building participants customer service skills to project the image of the University as well as for their personal development.
Prof. Kwasi Darteh-Baah addressing participants
Participants at the training included School Administrators, Librarians and Administrative Assistants in the units of the College on main campus and the University of Ghana Learning Centres.