University of Ghana Printing Press Organizes Stakeholder Engagement to Enhance Service Delivery

Story by COE Marketing Team


A picture of some stakeholders with management of the UG Press

In commemoration of the University of Ghana's 75th anniversary, the University of Ghana Printing Press organised a stakeholder engagement event at its forecourt. The purpose of the gathering was to gather feedback from clients who utilise the printing press services, with the aim of assessing and improving the quality of their service delivery.


Prof. Samuel Nii Ardey Codjoe delivering his remarks.

In his opening remarks, Prof. Samuel Nii Ardey Codjoe, Provost of the College of Education who chaired the event gave a brief overview of the genesis of the University of Ghana Printing Press. He stated that prior to 2016, the University of Ghana had two independent printing presses operating within its main campus. These presses were managed by the former School of Communication Studies and the Institute of Continuing and Distance Education. However, with the adoption of the collegiate system in 2014, both presses were merged, leading to the establishment of the University of Ghana Printing Press as the University's unified printing service.

A session of the audience at the event.

Subsequently, Professor Codjoe announced that the Printing Press had acquired an additional digital press machine. This purchase aims to enhance the printing press's production capabilities and improve overall efficiency. He also used the occasion to commend management of the University for playing a vital role in the promotion and patronage of the Printing Press by units within the university community. He stated that “in the quest to make the Press a one-stop-shop for all the printing needs of the university, a financial and marketing strategy has been developed for the Press, which is at an advanced stage of implementation. Management of the University in a circular dated March 17, 2023, encouraged units and individuals in the University Community to send all printing works to the UG Press as well as advertise the Press within their networks.”

Mr. Joseph Oduro Nkansah delivering the statement from the Registrar

Representing the Registrar of the University, Mr. Joseph Oduro Nkansah, College Secretary of the College of Education, delivered a message reiterating the high standards maintained by the printing press and the University's expectations of its services. She wrote, “I remain optimistic that the UG Press will soon become one of the bread baskets of the University given the rate of progress achieves so far.”

Prof. Gordon Adika delivering the statement

Expressing gratitude on behalf of the Chairman of the Management Board, Dr. Kweku Mensa-Bonsu, Prof. Gordon Adika, a member of the University of Ghana Printing Press Management Board, acknowledged the continuous support received from both the university management and clients.  He said that “I would like to take this opportunity to thank Management of the University for the confidence reposed in me to chair the UG Press Management Board and to my colleague members of the Board who have shown a lot of commitment that has resulted in the modest successes we have chalked so far. We, however, cannot leave our clients and stakeholders out of our successes. We appreciate you for your continuous trust and patronage and with your feedback and comments today, we will move a step forward in becoming a world-class press providing top-notch printing solutions."


Mr. Nicholas Graham delivering his statement

In his speech, the Manager of the University of Ghana Printing Press, Mr. Nicholas Kingsley Graham outlined the procedures involved in placing orders with the printing press. He explained the processes that needed to be followed, including discussions with the Customer Service Officer, to ensure a smooth processing of requests.

A group picture of the Provost with staff of the Printing Press

The Manager mentioned that “the customer will have an initial discussion with the Customer Service Officer for technical support regarding the format, layout, artwork, quantities, paper type for inside and card type for cover. An estimated cost of production is established. The work could either be submitted for designing prior to printing or with the design already done (camera-ready copy) for printing. If the job emanates from the Units in UG, a stamped requisition or an official letter is required before production commences. If it emanates from other institutions, LPO or a contract is required followed by completion of a print request form at the customer service office. With respect to individuals, one is required to complete the print request form and pay a commitment fee.”


Professor Clement Appah speaking to the audience

The Co-chair of the University of Ghana 75th Committee, Professor Clement Appah attested to the printing press's quality, mentioning that a significant portion of the University's 75th anniversary printing had been done by the UG Printing Press. He encouraged individuals to advertise the press and contribute to its growth.

A stakeholder asking a question during the engagement.

Additionally, the audience were given the opportunity to engage with staff and management of the Press and seek clarification on the procedures for getting a job done. Products branded by the Press were also exhibited which included pens, pull up banners, certificate/citation holders and books, etc.

Mr. Michael Owusu Ansah, Finance Officer of the College of Education answering a question during the engagement

Some stakeholders interacting with a customer service representative at the Press

The stakeholder engagement was attended by individuals and stakeholders, demonstrating their commitment to the production of quality work at the Press. At the event, stakeholders were given questionnaires to fill in to receive feedback from them.

Mr. Nicholas Graham interacting with a stakeholder during the engagement

The stakeholder engagement was attended by members of the UG Press Management Board, Heads of Units within the University as well as staff from various units of the University.