The College of Education, University of Ghana has organised a three-day Central Administration Retreat aimed at strengthening administrative leadership, promoting the responsible use of artificial intelligence and enhancing customer service delivery across the College.
The retreat, held from 27th to 29th March, 2026 at Royal Lee’s Hotel in Tutu, Akuapem North, brought together Administrative and Professional Senior Members, together with selected senior staff, to reflect on institutional practices and develop strategies to improve operational efficiency and service delivery. Initiated by the College Registrar, Mr. Joseph Oduro Nkansah, the retreat formed part of efforts to equip administrators with the requisite competencies for continuous professional growth and improved performance.
Organised under the theme “Strengthening Administrative Leadership, the Use of AI and Excellent Customer Service Delivery,” the retreat created a space for open discussions, shared learning and collaboration. It focused on building leadership capacity, encouraging mentorship, embracing digital tools and strengthening engagement with key stakeholders, including alumni.
Mrs. Joycelyn Boateng, College Human Resource Officer, delivering opening remarks
Delivering the opening remarks on behalf of the College Registrar, Mrs. Joycelyn Boateng, College Human Resource Officer, welcomed participants and urged them to take full advantage of the sessions. She noted that the retreat offered an important opportunity to align administrative practices with the broader strategic direction of the University.
Mr. Alfred Quartey, former Director of the Institutional Research and Planning Directorate (IRPD)
One of the key sessions, led by Mr. Alfred Quartey, former Director of the Institutional Research and Planning Directorate (IRPD), explored mentorship and leadership in the administrative context. He reminded participants that leadership is not only about achieving results but also about building relationships and supporting others to grow. He described mentorship as an important tool for developing staff and strengthening the institution.
Mrs. Rodarling Neequaye, School Administrator, School of Education and Leadership
During a session on documentation and records management, Mrs. Rodarling Neequaye, School Administrator, School of Education and Leadership, stressed the need for accuracy, timeliness and professionalism in institutional documentation. She cautioned that poor record-keeping could lead to misinterpretation of decisions and reputational risk and therefore encouraged the adoption of centralised knowledge management systems.
Prof. Simon-Peter Kafui Aheto, Coordinator of International Programmes
The retreat also explored the growing role of artificial intelligence in administration. Prof. Simon-Peter Kafui Aheto, Coordinator of International Programmes, demonstrated how tools such as ChatGPT can support routine administrative tasks and improve efficiency. He, however, stressed the need for responsible use, particularly in relation to data protection and confidentiality.
Ms. Pascaline Songsore, Senior Assistant Registrar, Public Affairs Directorate
On the second day, discussions centred on customer service, alumni engagement and strategic leadership. Ms. Pascaline Songsore, Senior Assistant Registrar at the Public Affairs Directorate, encouraged participants to see both colleagues and external stakeholders as customers who deserve respectful and responsive service. She highlighted how positive service experiences can strengthen relationships with alumni and enhance the College’s reputation. Participants further explored practical strategies for strengthening alumni engagement, including the establishment of a dedicated alumni desk and the development of a comprehensive alumni database.
Dr. Clement Adamba, Director, LECERP
Speaking on the University of Ghana Strategic Plan 2024–2029, Dr. Clement Adamba, Director, LECERP, urged participants to recognise their role as key drivers of the College’s strategic objectives. He underscored the importance of proper documentation and active participation in institutional planning processes.
Mr. Joseph Oduro Nkansah, College Registrar
In a session focused on strategic leadership, Mr. Joseph Oduro Nkansah, College Registrar, highlighted the concept of the 5Cs of Leadership; Creativity, Critical Thinking, Collaboration, Communication and Compassion, stressing that effective communication remains the cornerstone of leadership.
Mr. Alfred Quartey, delivering a presentation on career progression and professional growth
The final session focused on career progression and professional growth. Participants were encouraged to take responsibility for their development by building their skills, documenting their work and seeking opportunities to grow within the University.
Participants working in three groups after one of the sessions
Overall, the retreat provided a valuable platform for reflection, collaboration and knowledge sharing, with participants expressing confidence that the outcomes would contribute to improved administrative effectiveness and service delivery within the College.
